# Returns and cancellations

How to end a rental, what happens to billing, and how equipment pickup works.

Renting means you're never stuck with equipment you no longer need. Here's
how ending a rental works.

## Requesting a cancellation

Start a cancellation request from [your account](/account) — open the
rental and choose the option to request cancellation — or just
[contact us](/contact).

{% callout title="Minimum rental terms" %}
Check your rental agreement before requesting a cancellation — some items
carry a minimum rental term, and it's spelled out there.
{% /callout %}

We'll confirm the request and reach out to schedule a pickup.

## Equipment pickup

Ending a rental isn't done until we've picked the equipment up:

- We schedule a pickup window with you, just like a delivery.
- Our team disconnects and removes the equipment — you don't need to move
  anything yourself.
- Please have the unit accessible and reasonably clean for the crew.

## What happens to billing

- Once your pickup is on the calendar, you won't keep getting charged full
  freight while you wait on the truck — billing is paused until the
  equipment is collected.
- When everything has been picked up, your rental is closed and recurring
  billing stops for good.
- Your invoice history stays available in [your account](/account).

## Deposits

If your rental included a deposit, it's settled after pickup according to
your rental agreement — typically returned once the equipment comes back in
good shape, less anything the agreement allows us to deduct.

## Swaps instead of cancellations

Need a bigger washer, not no washer? You can request a **swap** from your
account instead of cancelling — we'll bring the new unit and take the old
one in one trip. See [Support](/docs/renting-with-us/support).