# Notifications and preferences

The emails and texts we send, how to keep your contact info current, and your profile settings.

We keep you posted by email and text at the important moments — and keeping
your contact info current is what makes sure those messages reach you.

## What we send, and when

You'll hear from us at the moments that matter:

- **Order and agreement** — confirmation when you reserve, and a copy of
  your signed rental agreement by email.
- **Delivery** — a booking confirmation with your install date and time,
  including a calendar invite.
- **Billing** — a heads-up before each renewal, an emailed receipt after
  every successful payment, and an alert by text or email if a payment
  fails.
- **Service** — scheduling updates when you've requested a repair, swap,
  or pickup, and occasionally a quick link to rate a visit afterward.

We send what your rental needs and skip the rest — no newsletters
disguised as notifications.

{% callout type="info" title="Text messages" %}
Rental-related texts (delivery updates, payment reminders, service notices)
go to the phone number on your account. Message and data rates may apply,
and you can reply **STOP** to any text to opt out of texting at any time —
we'll fall back to email for anything important.
{% /callout %}

## Updating your contact info

Everything we send goes to the email, phone, and address on your profile,
so keep them fresh:

1. Open [your account](/account) and scroll to **Profile & payment**.
2. Tap **Edit profile**.
3. Update any section — **Name**, **Email**, **Phone**, or **Address** —
   and save.

{% screenshot alt="The Edit profile screen with name, email, phone, and address sections" caption="Keep your contact details current from Edit profile" todo="capture" /%}

Changing your email here changes where receipts and confirmations arrive
*and* the address you sign in with, so double-check the spelling. Your
profile photo can be updated too — tap the photo itself.

## Other preferences

- **Password** — set or change it from **Edit profile**, under
  **Password**. (You never need one — the emailed sign-in code always
  works.)
- **Language** — if a language option is shown on your account page, you
  can switch the portal's language there.

{% callout type="note" title="No notification toggles" %}
There's no page of notification switches to manage — we only send
transactional messages tied to your rental, so there's nothing to
subscribe to or unsubscribe from. To change *how* we reach you (say,
prefer email over calls), just [tell us](/contact) — we're a small team
and we'll note it.
{% /callout %}

## Moving?

If your rental is moving with you, don't just update the address —
[contact us](/contact) first so we can help with the move and keep your
service area coverage straight.

[Open your account](/account){button}