Broken or acting up? Repairs for normal wear are included. Here's how to get a visit scheduled.
Repairs for normal wear and tear are included with every rental. If your equipment breaks or starts acting up, here's what to do.
How to request service
Fastest: call or text (913) 214-1115 and describe what's happening.
Online: sign in to your portal, open the rental, and submit a service request from the Service section.
Either way, we typically schedule a visit within 72 hours.
What to tell us
The more specific, the faster the fix:
- What the machine is doing (noise, leak, error code, won't start)
- When it started
- Anything that changed recently (moved the unit, new detergent, power outage)
A short phone video of the problem is genuinely helpful.
What's covered
Normal use is on us: worn belts and seals, pumps, heating elements, thermostats — the things that wear out when a machine gets used. Damage from misuse (a cracked door, a dryer used as a step stool) is the one category your deposit exists for, and we'll always talk to you before anything is charged.
While you wait
If a washer is leaking, turn off the water valves behind it. If anything smells like burning or gas, unplug it (or shut the gas valve) and call us right away.