How your account gets created, every way to sign in, and what to do when sign-in won't cooperate.
Your account is where your rentals, invoices, payments, and profile live. Here's how to get one and how to get into it.
How accounts are created
There's no separate sign-up form — your account is created automatically when you reserve your first rental at checkout. If you've ordered from us (or accepted a quote), you already have an account under the email you used.
If you try to visit a sign-up page, we'll simply send you to the catalog — renting something is how you join.
Signing in
- Go to the sign-in page — or open your account, which sends you there if you're signed out.
- You'll see "Sign in to your account." Enter your email address.
- Pick how to prove it's you:
- Email code — we email you a one-time sign-in code. Enter the code on the page and you're in. No password needed, ever.
- Password — if you've set a password, you can sign in with it directly.
- You land on your account home.
Staying signed in
Once you sign in, you stay signed in on that browser until you sign out — no need to enter a code every visit. On a shared or public computer, sign out when you're done.
Common hiccups
- The code email never arrived. Give it a minute, check your spam folder, and make sure you typed the email you used at checkout. Then use Send a new code.
- "That code doesn't look right." Codes are single-use and expire quickly. Request a fresh one and enter it soon after it arrives.
- Wrong password. Try the email code instead — it always works — or reset your password: see Resetting your password.
- Different email? Your account is tied to the email you rented with. If you're not sure which one that is, check which inbox got your receipts or booking confirmations — or contact us and we'll sort it out.
Signing out
From your account, scroll to the Profile & payment section and use the Sign out button.