Reading your rental list and statuses, and everything you can do from a rental's detail page.
Every rental on your account — pending, active, and past — has its own page with its details, invoices, payments, and documents.
The rental list
Open My rentals (or tap View all rentals on your account home). Rentals are grouped into:
- Pending — on the way to active: under review, awaiting your signature, or waiting on delivery and install.
- Active — installed and billing monthly.
- Past rentals — completed, returned, or cancelled.
Each card shows the item, the rate, and its current status. Tap a card to open the rental.
What the statuses mean
Instead of jargon, each rental shows a plain sentence about where it stands. The ones you'll see most:
| You'll see | What it means |
|---|---|
| Your agreement is ready to sign | Sign it and we can activate your rental |
| Pending review | We're looking your order over and will reach out soon |
| Install pending | We'll reach out to schedule your delivery |
| Your install is scheduled | Watch for a confirmation by email or text |
| Installed, waiting on first payment | Billing is about to start |
| Payment failed — update your card | A charge didn't go through; fixing your card resumes billing |
| Completed / Returned / Cancelled | The rental is closed |
The rental detail page
The top of the page shows the item, the rate, the start date, and your agreement number. Below that, expandable sections:
- Rental details — delivery address, agreement number, rate, deposit (and whether it's paid), start and end dates.
- Invoices — every invoice for this rental with its status (Paid, Open, Past due, Voided), the amount, a PDF download, and a View link. Open invoices show a Pay button. See Invoices and receipts.
- Payments — the payment history for this rental: amount, date, and status (Paid, Refunded, Failed).
- Documents — once your agreement is signed, your signed rental agreement PDF lives here with a View link.
What you can do from here
- Sign your agreement — if it's still waiting, a banner with a Sign agreement button sits right at the top.
- Pay an open invoice — one tap on the Pay button charges your saved card. See Making payments.
- Download your agreement or an invoice PDF for your records.
Related guides
Creating your account and signing inHow your account gets created, every way to sign in, and what to do when sign-in won't cooperate.Resetting your passwordThe forgot-password flow from start to finish — and what to do if the reset email never shows up.Your account homeA tour of the account page — where your rentals, payment method, profile, and help options all live.