Done with your equipment? Here's how pickup and your deposit refund work.
Your rental is month to month, so returning it is simple.
Tell us you're done
Call or text (913) 214-1115, or submit a cancellation request from your portal (open the rental and choose the request option in the Service section).
We schedule a pickup
We'll arrange a pickup window. Our team uninstalls the unit and hauls it out — you don't need to move or disconnect anything.
Your deposit comes back
Once the unit is back and checked in, monthly billing stops and your deposit is refunded. Normal wear — scuffs, worn seals, the ordinary marks of use — never counts against your deposit.
Moving within KC?
If you're moving somewhere in the metro, you may not need to return anything — we can often move the rental with you. Call us and we'll figure out the easiest option.